Shipping policy

Manufacture & Delivery Times

Manufacture Timeframe

Manufacture timeframe: 10-15 business days

The manufacture time refers to the time it takes us to manufacture your order and package it ready for the courier to pick up.

All products are custom made to order & as such we do not have any standard size items in stock.

Delivery Timeframe

Delivery timeframe: varies depending on your location

The delivery time refers to the time it takes for the courier to deliver your order to your address.

Terms & Conditions for All Orders

  • Someone must be present to accept delivery of your order and sign proof of delivery (POD). Goods will not be left at an unattended address, and a re-delivery charge may be applicable;
  • The driver will only deliver to the front door/access point of the premises;
  • Drivers do not carry goods inside or up stairs under any circumstances.

Delivery Address

Your goods will be delivered using a super long wheel base (SLWB) van. Your delivery address must be accessible for an SLWB van and have room for the van to turn around. If your address is not accessible for a van, you will need to pick up your goods from the depot. Some reasons that a van may not be able to access your address are:

  • Your street is too narrow;
  • Your driveway is too steep;
  • Your address is on a dirt road or there are dirt roads leading to your address.

If you are unsure please contact us prior to placing your order.

South East Queensland Delivery

Spacemaker Wardrobes is based on the Gold Coast in South East Queensland. All orders placed in South East Queensland are delivered directly by the Spacemaker Wardrobes team. Please note the following important terms for South East Queensland deliveries:

  • Deliveries in South East Queensland are supplied unpackaged;
  • Local delveries in South East Queensland are made on Thursday and Fridays only;
  • The above Terms & Conditions and Delivery Address terms also apply to SEQ Local Deliveries
Southern Moreton Bay Islands

Deliveries to the Southern Moreton Bay Islands will be dropped to one of the ferry terminals on the mainland (or another suitable location). We do not deliver to any of the islands. This inlcudes the following islands:

  • Karragarra Island
  • Lamb Island
  • Macleay Island
  • Russell Island
  • North & South Stradrbroke Islands
  • Moreton Island

If you are unsure please contact us prior to placing your order.

Australia Wide Delivery

Spacemaker Wardrobes offer Australia Wide delivery to your nearest depot through our courier partner Bigpost for all areas in Australia outside South East Queensland.

You will then be responsible for collecting your order from the depot. To check the available depots, please visit https://www.bigpost.com.au/Depots.
Packaging
  • Your order will be supplied packaged and delivered to your nearest depot and you will be responsible for collecting your order from the depot;
  • The box will be supplied undamaged from the factory and Bigpost will check this as it is loaded onto the truck. If Bigpost notice any damage on the packaging, they will not accept it as they may be held liable when it reaches the other end.

Taking Delivery

Important: When taking delivery of your order from Bigpost, we recommend you check the box for any external damage. If you do notice any significant damage to your order, do not accept delivery and let us know as soon as possible.